See What Our Customers Say
What Customers Wrote
He explained that the streets down toward the river sit low and that is why our brackets had rusted while our friends' up the hill had not. Replaced everything at floor level in galvanised and it has been perfect through two winters.
Our three-family's door was failing twice a year and nobody could explain why. Charles worked out it was cycle count, fitted high-cycle springs and commercial rollers, and it has not been touched since. Written documentation for our records too.
Two companies told me the doors were beyond saving. He measured the opening at five points, showed me how much the frame had settled since 1890 and shimmed the hang to suit. Original doors, working properly. Exactly what I wanted.
Our stable opening is fourteen feet and the previous spring set was never right for it. They engineered it properly rather than scaling up a house package, and it lifts easily by hand now. They also walked the gravel drive rather than churning it up.
Every autumn our door would start reversing and I assumed the sensors were dying. He vacuumed out a track packed with oak leaves, cleaned the lenses, fitted a proper bottom seal and charged for the service call. No parts, no upsell.
He showed me the corrosion inside the cable strands at the bottom anchor, which you genuinely cannot see from standing height. Galvanised replacements and an explanation of the water table that finally made sense of years of rust.
Three drivers, no train, and the door had failed at seven years. He explained springs are rated in cycles not years and fitted a high-cycle pair. First person to give me an actual reason instead of saying they just wear out.
Our garage was widened by a previous owner and the hardware had simply been stretched to fit. Charles re-did the header detail, corrected the track spacing and sized the springs to the real door. It finally runs straight and quiet.
